As I sit at my PC on 9/11/22, I am reflecting on that fateful day 21 years ago. I remember sitting at my desk at work. I was a phone tech at the time, and we got our first info from customers, as things transpired. Streaming was in its infancy, so we didn’t have instant access to anything. CNN’s website, along with several others, continually crashed, which was not only frustrating for us in my group, but three of our coworkers had family members in the Towers and one at the Pentagon.